Privacy Policy

1. OVERVIEW

Phone Numbers (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our wireless services, websites, applications, and other offerings (“Services”).

2. INFORMATION WE COLLECT

We collect the following categories of information:
Personal Identifiers: Name, phone number, email address, mailing address, date of birth, government ID.
Payment Information: Credit/debit card details, billing address.
Device Information: IMEI, SIM card identifiers, IP address, device type, operating system.
Usage Data: Call records, message logs, data usage, browsing history (if applicable).
Location Data: Approximate and precise geolocation from your device or network usage.
Customer Service Interactions: Call recordings, chat logs, support tickets.

3. HOW WE USE YOUR INFORMATION

We use your information to:
Provide and maintain your wireless service
Process transactions and payments
Respond to inquiries and provide support
Improve our products and services
Prevent fraud, enforce terms, and comply with law
Send account and promotional communications (with opt-out options)

4. HOW WE SHARE YOUR INFORMATION

We may share information with:
Vendors and service providers who support our operations (e.g., billing, SIM provisioning, customer service)
Regulatory or law enforcement agencies as required by law
Marketing and analytics partners (only where legally permitted)
Affiliates and in case of a merger, acquisition, or asset sale

We do not sell your personal information as defined under California law.

5. YOUR RIGHTS AND CHOICES

Depending on your location, you may have the right to:
Access, correct, or delete your data
Opt-out of targeted advertising or sale/sharing of personal data
Request data portability

To exercise these rights, contact us at [email protected] or call +1 (800) 727-8000. California, New York, and Florida residents may have additional rights as detailed below.

6. CALIFORNIA PRIVACY NOTICE (CCPA/CPRA)

California residents can:
Request categories and specific pieces of personal information collected
Request deletion of their data
Opt out of sale/sharing of personal information
Appoint an authorized agent to make requests on their behalf

We do not knowingly collect or share data from individuals under 16 years of age.

7. NEW YORK SHIELD ACT COMPLIANCE

We implement reasonable administrative, technical, and physical safeguards to protect personal data, including encryption, access controls, and secure storage practices.

8. FLORIDA DIGITAL BILL OF RIGHTS

For Florida residents:
We do not engage in profiling in furtherance of decisions that produce legal or similarly significant effects.
We do not sell sensitive personal data without express consent.

9. COOKIE POLICY AND TRACKING TECHNOLOGIES

This section explains how PhoneNumbers.com uses cookies, local storage, pixels, tags, and similar technologies on our websites. Cookies are small files or values stored by your browser. Some are required for the site to operate; others help us understand usage, improve the experience, or measure marketing activity.

Necessary cookies and storage. These technologies support security, fraud prevention, checkout, account sessions, saved privacy choices, and other core functions. They cannot be disabled through our cookie settings because the website may not work correctly without them.

Analytics cookies. With permission where required, we may use services such as Google Analytics or Google Tag Manager to measure visits, page performance, traffic sources, and interactions. Analytics data is used to improve our Services and is not intended to identify you directly.

Experience, heatmap, and session-replay technologies. We use Hotjar, where permitted, to understand how visitors navigate pages, where they click, scroll, or encounter usability problems. Hotjar is assigned to the optional “Experience and heatmaps” category. On sites where consent is required, its tracking code is not downloaded until that category has been accepted. We configure the service to reduce unnecessary collection and to suppress or exclude sensitive form content where supported.

Marketing technologies. If introduced, advertising or conversion-measurement tools will be treated as optional and will be activated only when permitted by the rules applicable to the current site locale and, where required, by your choice.

United States. On the United States site, optional analytics and experience technologies may operate by default where legally permitted. We provide information about these technologies in this Policy and honor applicable opt-out rights, including rights relating to sale, sharing, targeted advertising, or profiling where those laws apply. We do not sell personal information as stated above.

Canada. On the Canadian site, we ask you to accept or reject optional analytics and experience cookies before those technologies are activated. You may change your decision at any time by selecting “Cookie Settings” in the footer.

United Kingdom. On the United Kingdom site, non-essential cookies and similar technologies are disabled until you make a choice. You can accept all optional categories, reject them, or choose individual categories. Necessary technologies remain active. You may withdraw or change consent at any time through “Cookie Settings” in the footer.

Your browser may also allow you to block or delete cookies. Browser-level blocking can affect essential site functionality. A privacy choice applies to the browser and locale in which it was saved and may need to be selected again after storage is cleared, on a different device, or when using another country site.

10. DATA SECURITY

We follow industry best practices to protect personal information, including encryption, firewalls, and secure access controls. However, no method of transmission is 100% secure.

11. DATA RETENTION

We retain data only as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

12. CHILDREN'S PRIVACY

Our services are not intended for children under 13. We do not knowingly collect data from minors without parental consent.

PRIVACY DISCLAIMER. WE CANNOT DO NOT GUARANTEE THAT YOUR COMMUNICATIONS WILL BE PRIVATE OR SECURE. IT IS ILLEGAL FOR UNAUTHORIZED PEOPLE TO INTERCEPT YOUR COMMUNICATIONS, BUT SUCH INTERCEPTIONS CAN OCCUR. YOU ARE RESPONSIBLE FOR KEEPING YOUR EMAIL, PASSWORD, AND ALL OTHER ACCOUNT INFORMATION RELATING TO YOUR USE OF COMPANY SERVICE SECURE AT ALL TIMES.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Material changes will be communicated via our website or customer communication channels.

14. CONTACT US

If you have any questions or requests regarding this Privacy Policy, please contact:

Phone Numbers Privacy Office
Phone Numbers, LLC
333 SE 2ND AVE
SUITE 2000
MIAMI FL 33131
Email: [email protected]
Phone: +1 (800) 727-8000